TICKETS FAQs
Tickets
Will I need a swing badge?
If you have a Premier Enclosure ticket, you will need a swing badge.
If you’re a guest in The Hennessy Restaurant, 1905 Booths, Lounge 303, Premier Plus Lounge or in our Private Boxes you’ll also need a swing badge.
To collect your swing badge simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
This swing badge will allow you to pass in and out of the Premier Enclosure throughout the day.
If you have a Grandstand Enclosure ticket you will not need a swing badge and will be required to the enter the Racecourse via North Entrance.
Are discounted tickets available for groups?
Yes, discounted tickets are available for groups of seven or more.
Groups of seven to 12 racegoers save 10%.
Groups of 13 to 29 racegoers save 15%.
Groups of 30 or more racegoers save 20%.
All of these savings are available on top of the discount for booking early – so the bigger group you bring and the earlier you book, the more you’ll save.
Discounted group tickets can be booked online – simply add the number of tickets you’d like to your basket and the discount will be automatically applied.
Newbury Racecourse is also part of Rewards4Racing which offers a further opportunity to save on tickets.
How can I book tickets?
Tickets can be booked online by clicking here or over the phone on 01635 40015.
Book your tickets early to save.
I haven’t received my tickets, what should I do?
If you haven’t received your tickets, please check your junk folder or contact us via info@newburyracecourse.co.uk or 01635 019789 and we’ll be able to resend your tickets for you.
I’ve lost my tickets, what should I do?
If you can’t find your tickets in your email, please check your junk folder or contact us via info@newburyracecourse.co.uk or 01635 40015 and we’ll be able to resend your tickets for you.
If you still can’t find your tickets on the raceday itself (before you’ve entered the Racecourse) please head to the Eastern Entrance and provide our team with your booking reference.
Are tickets available on the raceday itself?
Should the raceday not sell out tickets will be available to purchase online or on the gate from the point gates open.
However, to get the best deal we always recommend booking in advance.
I’d like to upgrade my tickets, is that possible?
Yes, it I possible to upgrade your tickets both in advance and on the day.
Grandstand Enclosure tickets can be upgraded to Premier Enclosure tickets.
Grandstand Enclosure and Premier Enclosure tickets can both be upgraded to hospitality.
To do so in advance, please contact us via info@newburyracecourse.co.uk or 01635 40015.
To do so on the day, please head to our East Entrance for more information.
I can no longer attend, can I get a refund for my tickets?
We’re sorry that you can no longer attend the raceday for which you booked tickets.
While we’re not able to provide a refund, we can exchange your ticket(s) for another raceday or credit them for future use, provided you notify us before the gates open on the day of the racing.
To arrange this, please contact our ticketing team via info@newburyracecourse.co.uk or call 01635 40015.
The raceday has been abandoned, can I get a refund for my tickets?
Yes, refunds will be given for any abandoned racedays.
You’ll also have the option to exchange your tickets to another raceday and this might prove better value than an exchange.
If a raceday is abandoned all lead ticket bookers will receive an email with instructions on how to refund or exchange.
How do I get the best deal on tickets?
There are a number of ways to save on tickets at Newbury Racecourse.
The best way to guarantee you get tickets at the lowest possible price is to buy them early – the earlier you book, the more you’ll save.
Discounts are also available for groups of seven or more with these discounts available on top of the discounts for buying early – so if you book a group early you’ll make the biggest saving.
You can also make a saving with a multi-day pass – the most popular of which is our Four Saturdays Pass, entitling admission to four big racedays.
Discounts are also available for those aged over 60 or those in full-time education courtesy of our Concession tickets. Again, the concessionary discount is available in addition to the discount for booking early, so book concession discounts to maximise your saving.
Newbury Racecourse is also part of Rewards4Racing which offers a further opportunity to save on tickets.
How do I get priority access to tickets?
Having priority access to tickets guarantees that you’ll be able to secure the lowest priced tickets.
Getting priority is simple – just sign up to our mailing list and you’ll be at the front of the queue whenever tickets are released.
You can sign up to our mailing list here.
When do tickets go on-sale?
Tickets will typically go on sale in October/November for all of the following year’s racedays.
You can ensure you’re at the front of the queue for tickets – and guarantee yourself the lowest price – by joining our mailing list which you can do by clicking here.
Tickets for Newbury Racecourse’s music racedays – typically held in July and August – will usually go on sale a little later but by signing up to the Racecourse’s mailing list you’ll always be at the front of the queue.
Should I purchase tickets from resale sites or touts?
We can only confirm the authenticity of tickets sold via newburyracecourse.co.uk or over the phone on 01635 40015.
As such, we recommend you do not purchase tickets from any other channels or touts.
Where can I purchase tickets on the day?
If you’re looking to purchase tickets on the day we suggest you do so online or on the East Entrance once gates open.
Please be aware, ticket touts may be operating near the Racecourse and as we can’t confirm the validity of these tickets we strongly recommend you only purchase tickets from our authorised sellers within the Eastern Entrance.
What is the difference between the Premier, Premier Plus and Grandstand Enclosure?
Racegoers at Newbury Racecourse can take their pick between two enclosures – Premier or Grandstand. Additionally, on select racedays, there is an upgraded experience available within the Premier Plus Enclosure, offering exclusive benefits to enhance your day at the races.
Newbury’s Premier Enclosure – which is open on all racedays – provides the best view of the racing action and grants ultimate access.
The Racecourse’s Grandstand Enclosure – which is open on weekend racedays and on selected Friday fixtures – offers the original raceday experience with tickets available for a lower price.
Premier Plus Enclosure – which is open for weekend racedays and the Friday of the Coral Gold Cup meeting in November – offers an exclusive, upgraded experience for those looking to make their race day even more special.
For full information, please click here.
Do you have different dress recommendations for the different enclosures?
Newbury Racecourse wants all racegoers to feel comfortable during their visit.
For more information and dress recommendations please click here.
How will I receive my tickets?
All tickets for racedays at Newbury will be received as e-tickets. These will arrive by email while they’ll also be available on the free Raceday Ready app.
If your tickets don’t arrive to your main inbox, please check your junk folder.
Orders which include complimentary Under 18 tickets may be held for collection on the raceday. If you’ve ordered complimentary Under 18 tickets and your tickets are due to held for collection you’ll be notified by a member of the team.
The free Raceday Ready app can be downloaded below:
Apple – ow.ly/8o3y50UMtRY
Android – ow.ly/WtXK50UMtSu
How will I receive my complimentary Under 18 tickets?
Orders which include complimentary Under 18 tickets may be held for collection on the raceday. If you’ve ordered complimentary Under 18 tickets and your tickets are due to held for collection, you’ll be notified by a member of the team.
Orders not held for collection will be received as e-tickets. These will arrive by email while they’ll also be available on the free Raceday Ready app.
If your tickets don’t arrive to your main inbox, please check your junk folder.
The free Raceday Ready app can be downloaded below:
Apple – ow.ly/8o3y50UMtRY
Android – ow.ly/WtXK50UMtSu
Any racegoers under the age of 18 will need to be accompanied by a responsible adult (aged 21 or over or their parent) to enter the Racecourse, with a maximum of three Under 18s with any one adult.
Once on-site at the Racecourse, those aged 15 or under will need to be accompanied by their responsible adult at all times.
How will I receive my accessible tickets?
All tickets for racedays at Newbury will be received as e-tickets. These will arrive by email while they’ll also be available on the free Raceday Ready app.
If your tickets don’t arrive to your main inbox, please check your junk folder.
Please note, a member of our team will be in touch ahead of the raceday to confirm any specific accessibility considerations.
The free Raceday Ready app can be downloaded below:
Apple – ow.ly/8o3y50UMtRY
Android – ow.ly/WtXK50UMtSu
When will I receive my tickets?
Your tickets – which will arrive by email and on the free Raceday Ready app – will be with you five days before the raceday you’re attending.
If you haven’t received your tickets within 72 hours of the raceday please contact us via info@newburyracecourse.co.uk.
What should I do if I haven’t received my tickets?
If you haven’t received your tickets within 72 hours of the raceday please reach out to our ticketing team via info@newburyracecourse.co.uk or 01635 019790.
Can I print my e-ticket?
Yes, if you’d prefer to print the e-ticket you’ve received by email then you can.
How do I show my ticket when I arrive at the Racecourse?
All you’ll need to gain access to the Racecourse is to scan the barcode available on either the e-ticket you received via email or the e-ticket you’ve accessed via the Raceday Ready app.
If you’ve chosen to print your e-ticket at home simply how the barcode on the print out.
How do I download the free Raceday Ready app?
Simply follow the links below to download the free Raceday Ready app.
Apple – ow.ly/8o3y50UMtRY
Android – ow.ly/WtXK50UMtSu
How do I access my tickets on the Raceday Ready app?
You’ll just need to create an account in the Raceday Ready app using the same email address you used to purchase tickets via Newbury Racecourse’s ticketing website.
Upon selecting Newbury Racecourse under ‘Find A Course’ you will be able to view your e-tickets in the ‘e-ticket’ section.
What’s more, there’s a range of other functionality in the app, such as digital racecards and the option to scan your bet for extra insight and results.
Can I store my ticket in my Google/Apple wallet?
Yes, you can.
Simply open the email that contains your e-tickets and click ‘Add to Apple/Google Wallet’ and follow the on-screen instructions.
I’ve purchased a Premier Enclosure ticket – will I still receive a swing badge?
Yes, if you have a Premier Enclosure ticket, you will need a swing badge.
To collect your swing badge simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
This swing badge will allow you to pass in and out of the Premier Enclosure throughout the day.
I’ve purchased a Premier Enclosure ticket – how do I access the Premier Enclosure?
Those with a Premier Enclosure ticket will receive a Premier Enclosure swing badge when entering the Racecourse.
To collect your swing badge, simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
I’ve purchased a hospitality ticket – will I still receive a swing badge?
Those with a booking in the Hennessy Restaurant, Lounge 303 or 1905 Booths will enter the Racecourse via an e-ticket and will be able to collect a Premier Enclosure swing badge when entering the Racecourse.
To collect your swing badge, simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
I’ve purchased a hospitality e-ticket, how do I access the Premier Enclosure?
Those with a booking in the Hennessy Restaurant, Lounge 303 or 1905 Booths will receive a Premier Enclosure swing badge when entering the Racecourse.
To collect your swing badge, simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
What if I’m not able to access my tickets on the day to have them scanned?
We suggest downloading your tickets before you arrive on a raceday.
If you’re not able to access your e-tickets on the day (e.g. phone runs out of battery, no signal) please go to the Ticket Information point at either the East or South Entrance.
What if my tickets don’t work when I arrive?
If you’re tickets don’t work on the day please go to the Ticket Information point at either the East or South Entrance.
I have a Grandstand ticket, where should I enter the Racecourse?
Those with a Grandstand Enclosure ticket will need to enter the Racecourse via the North Entrance.
I have a Premier ticket, where should I enter the Racecourse?
Those with a Premier Enclosure ticket should enter the Racecourse via the East Entrance or South Entrance.
Please note, East Entrance is open for all racedays while South Entrance is only open on selected racedays, primarily on weekends. Full entry information will be available in the event information email ticketbuyers will receive a week ahead of a raceday.
As a Premier Enclosure ticket holder, you’ll be able to collect a swing badge when entering via the East or South Entrance and this swing badge will allow you to pass in and out of the Premier Enclosure.
I have a Premier Plus ticket, where should I enter the Racecourse?
Those with a Premier Plus ticket should enter the Racecourse via the East Entrance or South Entrance.
Please note, East Entrance is open for all racedays while South Entrance is only open on selected racedays, primarily on weekends. Full entry information will be available in the event information email ticketbuyers will receive a week ahead of a raceday.
As a Premier Plus ticket holder, you’ll be able to collect a swing badge when entering via the East or South Entrance and this swing badge will allow you to pass in and out of the Premier Enclosure.
I am a Hospitality guest, where should I enter the Racecourse?
Those with a booking in The Hennessy Restaurant, Racegoers’ Restaurant, Lounge 303, 1905 Booths or in a private box should enter the Racecourse through the East Entrance or South Entrance.
Please note, East Entrance is open for all racedays while South Entrance is only open on selected racedays, primarily on weekends. Full entry information will be available in the event information email ticketbuyers will receive a week ahead of a raceday.
As a Hospitality guest, you’ll be able to collect a swing badge when entering via the East or South Entrance and this swing badge will allow you to pass in and out of the Premier Enclosure.
concession tickets
When do Concession tickets go on-sale?
Tickets will typically go on sale in October/November for all of the following year’s racedays.
You can ensure you’re at the front of the queue for tickets – and guarantee yourself the lowest price – by joining our mailing list which you can do by clicking here.
Tickets for Newbury Racecourse’s music racedays – typically held in July and August – will usually go on sale a little later but by signing up to the Racecourse’s mailing list you’ll always be at the front of the queue.
How do I get priority access to Concession tickets?
Having priority access to tickets guarantees that you’ll be able to secure the lowest priced tickets.
Getting priority is simple – just sign up to our mailing list and you’ll be at the front of the queue whenever tickets are released.
You can sign up to our mailing list here.
Is a Concession discount available at Newbury?
Yes, a Concession discount is available on tickets for all racedays at Newbury.
Who is entitled to receive the Concession discount?
Anyone aged over 60 or anyone aged over 18 and in full-time education is able to make the most of the Concession discount.
Is the Concession discount available on top of the discount for booking early?
Yes, those eligible for Concession tickets can maximise their discount by booking early – the earlier you book, the more you’ll save.
How much is the Concession discount?
The Concession discount varies depending on the raceday itself.
However, the earlier you book the more you’ll save – no matter which raceday it is you’re looking to book for.
U18s go free
Do Under 18s go free?
Yes, Under 18s go free to the majority of Newbury’s racedays each year.
Those aged under 18 only need to purchase a ticket for Newbury’s summer music racedays and these are available at a heavy discount with further savings available for booking early.
Under 4s go free to all racedays.
Any racegoers under the age of 18 will need to be accompanied by a responsible adult (aged 21 or over or their parent) to enter the Racecourse, with a maximum of three Under 18s with any one adult. Once on-site at the Racecourse, those aged 15 or under will need to be accompanied by their responsible adult at all times.
Do Under 4s go free?
Yes, Under 4s go free to all racedays and do not require a ticket.
Do Under 18s need to attend with an adult?
Any racegoers under the age of 18 will need to be accompanied by a responsible adult (aged 21 or over or their parent) to enter the Racecourse, with a maximum of three Under 18s with any one adult. Once on-site at the Racecourse, those aged 15 or under will need to be accompanied by their responsible adult at all times.
What’s the best way to attend racing at Newbury after I’ve turned 18?
A 18-24 Membership offers access to every single raceday at Newbury Racecourse for just £99.
For more information on these Memberships please click here.
TIMINGS
What time do gates open on a raceday?
Gates typically open two hours before the day’s first race.
For specific raceday timings please consult the individual raceday pages available via the fixture list page or by clicking here.
What time does racing normally start?
For our afternoon fixtures racing will typically start at between 12pm – 2pm.
Our afternoon fixtures will start earlier in winter (approx.12pm) and slightly later in summer (approx. 2pm).
For our evening fixtures racing will typically start at between 4pm – 5pm.
For exact race timings please visit our specific raceday pages available to view by clicking here.
How long does the racing last?
We’ll typically host six or seven races on any raceday with the last race likely to finish around three and half a hours after the day’s first race.
For exact race timings please visit our specific raceday pages available to view by clicking here.
If there’s music, entertainment or an afterparty after racing what time will it start?
We look to start any post-racing entertainment as soon as is safe to do so following the last race.
For our music racedays (in July and August) the concert will typically start around 30 minutes after the last race.
Any afterparties on other racedays will typically start around 10 minutes after the last race.
When does the Racecourse close on a raceday?
Different areas of the Racecourse close at slightly different times.
Bars accessible for those with General Admission tickets (non-hospitality) typically close before or at the end of the day’s last race, and we will ask our customers to drink up around half an hour after the last race is complete.
Our hospitality areas typically close an hour after the last race, however these times can vary slightly depending on other activity.
four saturdays pass
What is the Four Saturdays Pass?
The Four Saturdays pass is a new multi-day ticket/pass which entitles admission to four big Saturday racedays.
It offers the best value of all of our multi-day passes.
Which racedays does the Four Saturdays pass entitle admission to?
The Four Saturdays pass entitles admission to Dubai Duty Free Spring Trials (April), Lockinge with Ladies Day (May), Dubai Duty Free International (September) and the Coral Gold Cup (December).
Is a Four Saturday pass available in both the Grandstand and Premier Enclosures?
Yes, Four Saturdays passes are available in either the Grandstand or Premier Enclosures.
How much does a Four Saturday pass cost?
In 2024, Four Saturdays passes started from just £79.
The best price on Four Saturdays passes is always available early – the earlier you book the more you’ll save.
Do Four Saturdays passes sell out?
Our Four Saturdays pass – which was new for 2024 – proved popular and sold out ahead of the first raceday included in the pass.
With discounts available for booking early if you’re tempted by a pass we’d recommend securing yours as early as possible to avoid disappointment.
When do Four Saturdays passes go on sale?
Four Saturdays passes will typically go on sale in October/November for the following year.
You can ensure you’re at the front of the queue for Four Saturdays passes – and guarantee yourself the lowest price – by joining our mailing list which you can do by clicking here.
How do I get priority access to Four Saturdays passes?
Having priority access to Four Saturdays passes guarantees that you’ll be able to secure the lowest priced passes.
Getting priority is simple – just sign up to our mailing list and you’ll be at the front of the queue whenever tickets are released.
You can sign up to our mailing list here.
MULTI-DAY tickets
Do Newbury Racecourse offer multi-day tickets and passes?
Yes, multi-day tickets and passes are available for selected two-day weekend meetings – BetVictor March Racing, BetVictor Jumps Season Finale, Dubai Duty Free International Weekend, Dubai Duty Free International Weekend, BetVictor Flat Finale with Oktoberfest and the Coral Gold Cup.
A three-night pass is available for July’s Summer Evening Series with Hits Radio.
Our Four Saturdays pass offers the best value of all of our multi-day passes and entitles access to four big Saturday racedays – Dubai Duty Free Spring Trials (April), Lockinge with Ladies Day (May), Dubai Duty Free International (September) and the Coral Gold Cup (December).
What’s the benefit of booking a multi-day ticket or pass?
Multi-day passes and tickets offer additional discounts on top of those available for booking early.
If you’re keen to attend more than one day of racing then they’ll offer you the most cost effective way – outside of becoming a Newbury Member – of doing so.
Do multi-day tickets and passes sell out?
Our Four Saturdays pass – which was new for 2024 – proved popular and sold out ahead of the first raceday included in the pass.
With discounts available for booking early if you’re tempted by a pass we’d recommend securing yours as early as possible to avoid disappointment.
How do I get the best deal on multi-day tickets and passes?
The best deal on multi-day tickets and passes is available early.
The earlier you buy a multi-day ticket or pass the more you’ll save.
When do multi-day passes and tickets go on-sale?
Tickets will typically go on sale in October/November for all of the following year’s racedays.
You can ensure you’re at the front of the queue for tickets – and guarantee yourself the lowest price – by joining our mailing list which you can do by clicking here.
Tickets for Newbury Racecourse’s music racedays – typically held in July and August – will usually go on sale a little later but by signing up to the Racecourse’s mailing list you’ll always be at the front of the queue.
How can I book multi-day passes and tickets?
Tickets can be booked online by clicking here or over the phone on 01635 40015.
Book your tickets early to save.
Purchasing Tickets
Are discounted tickets available for groups?
Yes, discounted tickets are available for groups of seven or more.
Groups of seven to 12 racegoers save 10%.
Groups of 13 to 29 racegoers save 15%.
Groups of 30 or more racegoers save 20%.
All of these savings are available on top of the discount for booking early – so the bigger group you bring and the earlier you book, the more you’ll save.
Discounted group tickets can be booked online – simply add the number of tickets you’d like to your basket and the discount will be automatically applied.
Newbury Racecourse is also part of Rewards4Racing which offers a further opportunity to save on tickets.
How can I book tickets?
Tickets can be booked online by clicking here or over the phone on 01635 40015.
Book your tickets early to save.
Are tickets available on the raceday itself?
Should the raceday not sell out tickets will be available to purchase online or on the gate from the point gates open.
However, to get the best deal we always recommend booking in advance.
How do I get the best deal on tickets?
There are a number of ways to save on tickets at Newbury Racecourse.
The best way to guarantee you get tickets at the lowest possible price is to buy them early – the earlier you book, the more you’ll save.
Discounts are also available for groups of seven or more with these discounts available on top of the discounts for buying early – so if you book a group early you’ll make the biggest saving.
You can also make a saving with a multi-day pass – the most popular of which is our Four Saturdays Pass, entitling admission to four big racedays.
Discounts are also available for those aged over 60 or those in full-time education courtesy of our Concession tickets. Again, the concessionary discount is available in addition to the discount for booking early, so book concession discounts to maximise your saving.
Newbury Racecourse is also part of Rewards4Racing which offers a further opportunity to save on tickets.
How do I get priority access to tickets?
Having priority access to tickets guarantees that you’ll be able to secure the lowest priced tickets.
Getting priority is simple – just sign up to our mailing list and you’ll be at the front of the queue whenever tickets are released.
You can sign up to our mailing list here.
When do tickets go on-sale?
Tickets will typically go on sale in October/November for all of the following year’s racedays.
You can ensure you’re at the front of the queue for tickets – and guarantee yourself the lowest price – by joining our mailing list which you can do by clicking here.
Tickets for Newbury Racecourse’s music racedays – typically held in July and August – will usually go on sale a little later but by signing up to the Racecourse’s mailing list you’ll always be at the front of the queue.
Should I purchase tickets from resale sites or touts?
We can only confirm the authenticity of tickets sold via newburyracecourse.co.uk or over the phone on 01635 40015.
As such, we recommend you do not purchase tickets from any other channels or touts.
Where can I purchase tickets on the day?
If you’re looking to purchase tickets on the day we suggest you do so online or on the East Entrance once gates open.
Please be aware, ticket touts may be operating near the Racecourse and as we can’t confirm the validity of these tickets we strongly recommend you only purchase tickets from our authorised sellers within the Eastern Entrance.
RECEIVING Tickets
How will I receive my tickets?
All tickets for racedays at Newbury will be received as e-tickets. These will arrive by email while they’ll also be available on the free Raceday Ready app.
If your tickets don’t arrive to your main inbox, please check your junk folder.
Orders which include complimentary Under 18 tickets may be held for collection on the raceday. If you’ve ordered complimentary Under 18 tickets and your tickets are due to held for collection you’ll be notified by a member of the team.
The free Raceday Ready app can be downloaded below:
Apple – ow.ly/8o3y50UMtRY
Android – ow.ly/WtXK50UMtSu
How will I receive my complimentary Under 18 tickets?
Orders which include complimentary Under 18 tickets may be held for collection on the raceday. If you’ve ordered complimentary Under 18 tickets and your tickets are due to held for collection, you’ll be notified by a member of the team.
Orders not held for collection will be received as e-tickets. These will arrive by email while they’ll also be available on the free Raceday Ready app.
If your tickets don’t arrive to your main inbox, please check your junk folder.
The free Raceday Ready app can be downloaded below:
Apple – ow.ly/8o3y50UMtRY
Android – ow.ly/WtXK50UMtSu
Any racegoers under the age of 18 will need to be accompanied by a responsible adult (aged 21 or over or their parent) to enter the Racecourse, with a maximum of three Under 18s with any one adult.
Once on-site at the Racecourse, those aged 15 or under will need to be accompanied by their responsible adult at all times.
How will I receive my accessible tickets?
All tickets for racedays at Newbury will be received as e-tickets. These will arrive by email while they’ll also be available on the free Raceday Ready app.
If your tickets don’t arrive to your main inbox, please check your junk folder.
Please note, a member of our team will be in touch ahead of the raceday to confirm any specific accessibility considerations.
The free Raceday Ready app can be downloaded below:
Apple – ow.ly/8o3y50UMtRY
Android – ow.ly/WtXK50UMtSu
When will I receive my tickets?
Your tickets – which will arrive by email and on the free Raceday Ready app – will be with you five days before the raceday you’re attending.
If you haven’t received your tickets within 72 hours of the raceday please contact us via info@newburyracecourse.co.uk.
What should I do if I haven’t received my tickets?
If you haven’t received your tickets within 72 hours of the raceday please reach out to our ticketing team via info@newburyracecourse.co.uk or 01635 019790.
Can I print my e-ticket?
Yes, if you’d prefer to print the e-ticket you’ve received by email then you can.
How do I show my ticket when I arrive at the Racecourse?
All you’ll need to gain access to the Racecourse is to scan the barcode available on either the e-ticket you received via email or the e-ticket you’ve accessed via the Raceday Ready app.
If you’ve chosen to print your e-ticket at home simply how the barcode on the print out.
How do I download the free Raceday Ready app?
Simply follow the links below to download the free Raceday Ready app.
Apple – ow.ly/8o3y50UMtRY
Android – ow.ly/WtXK50UMtSu
How do I access my tickets on the Raceday Ready app?
You’ll just need to create an account in the Raceday Ready app using the same email address you used to purchase tickets via Newbury Racecourse’s ticketing website.
Upon selecting Newbury Racecourse under ‘Find A Course’ you will be able to view your e-tickets in the ‘e-ticket’ section.
What’s more, there’s a range of other functionality in the app, such as digital racecards and the option to scan your bet for extra insight and results.
Can I store my ticket in my Google/Apple wallet?
Yes, you can.
Simply open the email that contains your e-tickets and click ‘Add to Apple/Google Wallet’ and follow the on-screen instructions.
I’ve purchased a Premier Enclosure ticket – will I still receive a swing badge?
Yes, if you have a Premier Enclosure ticket, you will need a swing badge.
To collect your swing badge simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
This swing badge will allow you to pass in and out of the Premier Enclosure throughout the day.
I’ve purchased a Premier Enclosure ticket – how do I access the Premier Enclosure?
Those with a Premier Enclosure ticket will receive a Premier Enclosure swing badge when entering the Racecourse.
To collect your swing badge, simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
I’ve purchased a hospitality ticket – will I still receive a swing badge?
Those with a booking in the Hennessy Restaurant, Lounge 303 or 1905 Booths will enter the Racecourse via an e-ticket and will be able to collect a Premier Enclosure swing badge when entering the Racecourse.
To collect your swing badge, simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
I’ve purchased a hospitality e-ticket, how do I access the Premier Enclosure?
Those with a booking in the Hennessy Restaurant, Lounge 303 or 1905 Booths will receive a Premier Enclosure swing badge when entering the Racecourse.
To collect your swing badge, simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
What if I’m not able to access my tickets on the day to have them scanned?
We suggest downloading your tickets before you arrive on a raceday.
If you’re not able to access your e-tickets on the day (e.g. phone runs out of battery, no signal) please go to the Ticket Information point at either the East or South Entrance.
What if my tickets don’t work when I arrive?
If you’re tickets don’t work on the day please go to the Ticket Information point at either the East or South Entrance.
enclosures
How many enclosures does Newbury Racecourse have?
Newbury Racecourse offers two main enclosures for racegoers: the Premier Enclosure and the Grandstand Enclosure.
Additionally, on select racedays, there is an upgraded experience available within the Premier Plus Enclosure, offering exclusive benefits to enhance your day at the races.
What is the difference between the Premier, Premier Plus and Grandstand Enclosure?
Racegoers at Newbury Racecourse can take their pick between two enclosures – Premier or Grandstand. Additionally, on select racedays, there is an upgraded experience available within the Premier Plus Enclosure, offering exclusive benefits to enhance your day at the races.
Newbury’s Premier Enclosure – which is open on all racedays – provides the best view of the racing action and grants ultimate access.
The Racecourse’s Grandstand Enclosure – which is open on weekend racedays and on selected Friday fixtures – offers the original raceday experience with tickets available for a lower price.
Premier Plus Enclosure – which is open for weekend racedays and the Friday of the Coral Gold Cup meeting in November – offers an exclusive, upgraded experience for those looking to make their race day even more special.
For full information, please click here.
Are the Premier and Grandstand Enclosures both open on all racedays?
The Premier Enclosure is open on all racedays.
The Grandstand Enclosure is open on weekend racedays and selected Friday racedays. To see if the Grandstand Enclosure is open on the raceday your looking to attend please take a look at the individual raceday page available by clicking here.
How much are tickets in both enclosures?
The price of tickets depends on the raceday itself.
However, for racedays when both enclosures are open, tickets in the Grandstand will be lower priced than Premier Enclosure tickets.
Do you have different dress recommendations for the different enclosures?
Newbury Racecourse wants all racegoers to feel comfortable during their visit.
For more information and dress recommendations please click here.
Is the Premier Plus Enclosure available on all racedays?
No, the Premier Plus Enclosure is only available on selected racedays. These include weekend racedays and the Friday of the Coral Gold Cup meeting in November.
Enclosure Access and Swing Badges
Will I need a swing badge?
If you have a Premier Enclosure ticket, you will need a swing badge.
If you’re a guest in The Hennessy Restaurant, 1905 Booths, Lounge 303, Premier Plus Lounge or in our Private Boxes you’ll also need a swing badge.
To collect your swing badge simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
This swing badge will allow you to pass in and out of the Premier Enclosure throughout the day.
If you have a Grandstand Enclosure ticket you will not need a swing badge and will be required to the enter the Racecourse via North Entrance.
Do you have different dress recommendations for the different enclosures?
Newbury Racecourse wants all racegoers to feel comfortable during their visit.
For more information and dress recommendations please click here.
I’ve purchased a Premier Enclosure ticket – will I still receive a swing badge?
Yes, if you have a Premier Enclosure ticket, you will need a swing badge.
To collect your swing badge simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
This swing badge will allow you to pass in and out of the Premier Enclosure throughout the day.
I’ve purchased a Premier Enclosure ticket – how do I access the Premier Enclosure?
Those with a Premier Enclosure ticket will receive a Premier Enclosure swing badge when entering the Racecourse.
To collect your swing badge, simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
I’ve purchased a hospitality e-ticket, how do I access the Premier Enclosure?
Those with a booking in the Hennessy Restaurant, Lounge 303 or 1905 Booths will receive a Premier Enclosure swing badge when entering the Racecourse.
To collect your swing badge, simply enter the Racecourse through the East Entrance. Our team will provide you with a swing badge when scanning your digital ticket or print-at-home ticket.
Entering the Racecourse
I have a Grandstand ticket, where should I enter the Racecourse?
Those with a Grandstand Enclosure ticket will need to enter the Racecourse via the North Entrance.
I have a Premier ticket, where should I enter the Racecourse?
Those with a Premier Enclosure ticket should enter the Racecourse via the East Entrance or South Entrance.
Please note, East Entrance is open for all racedays while South Entrance is only open on selected racedays, primarily on weekends. Full entry information will be available in the event information email ticketbuyers will receive a week ahead of a raceday.
As a Premier Enclosure ticket holder, you’ll be able to collect a swing badge when entering via the East or South Entrance and this swing badge will allow you to pass in and out of the Premier Enclosure.
I have a Premier Plus ticket, where should I enter the Racecourse?
Those with a Premier Plus ticket should enter the Racecourse via the East Entrance or South Entrance.
Please note, East Entrance is open for all racedays while South Entrance is only open on selected racedays, primarily on weekends. Full entry information will be available in the event information email ticketbuyers will receive a week ahead of a raceday.
As a Premier Plus ticket holder, you’ll be able to collect a swing badge when entering via the East or South Entrance and this swing badge will allow you to pass in and out of the Premier Enclosure.
I am a Hospitality guest, where should I enter the Racecourse?
Those with a booking in The Hennessy Restaurant, Racegoers’ Restaurant, Lounge 303, 1905 Booths or in a private box should enter the Racecourse through the East Entrance or South Entrance.
Please note, East Entrance is open for all racedays while South Entrance is only open on selected racedays, primarily on weekends. Full entry information will be available in the event information email ticketbuyers will receive a week ahead of a raceday.
As a Hospitality guest, you’ll be able to collect a swing badge when entering via the East or South Entrance and this swing badge will allow you to pass in and out of the Premier Enclosure.
group tickets
How do I get priority access to group tickets?
Having priority access to tickets guarantees that you’ll be able to secure the lowest priced tickets.
Getting priority is simple – just sign up to our mailing list and you’ll be at the front of the queue whenever tickets are released.
You can sign up to our mailing list here.
When do group tickets go on-sale?
Tickets will typically go on sale in October/November for all of the following year’s racedays.
You can ensure you’re at the front of the queue for tickets – and guarantee yourself the lowest price – by joining our mailing list which you can do by clicking here.
Tickets for Newbury Racecourse’s music racedays – typically held in July and August – will usually go on sale a little later but by signing up to the Racecourse’s mailing list you’ll always be at the front of the queue.
How can I book group tickets?
Tickets can be booked online by clicking here or over the phone on 01635 40015.
Book your tickets early to save.
How will I receive my group tickets?
All tickets for racedays at Newbury will be received as e-tickets. These will arrive by email while they’ll also be available on the free Raceday Ready app.
If your tickets don’t arrive to your main inbox, please check your junk folder.
Orders which include complimentary Under 18 tickets may be held for collection on the raceday. If you’ve ordered complimentary Under 18 tickets and your tickets are due to held for collection you’ll be notified by a member of the team.
The free Raceday Ready app can be downloaded below:
Apple – ow.ly/8o3y50UMtRY
Android – ow.ly/WtXK50UMtSu
When will I receive my group tickets?
Your tickets – which will arrive by email and on the free Raceday Ready app – will be with you five days before the raceday you’re attending.
If you haven’t received your tickets within 72 hours of the raceday please contact us via info@newburyracecourse.co.uk.
I haven’t received my group tickets, what should I do?
If you haven’t received your group tickets, please check your junk folder or contact us via info@newburyracecourse.co.uk or 01635 019789 and we’ll be able to resend your tickets for you.
Should I purchase group tickets from resale sites or touts?
We can only confirm the authenticity of tickets sold via newburyracecourse.co.uk or over the phone on 01635 40015.
As such, we recommend you do not purchase tickets from any other channels or touts.
Are group tickets available on the raceday itself?
Should the raceday not sell out tickets will be available to purchase online or on the gate from the point gates open.
However, to get the best deal we always recommend booking in advance.
Where can I purchase group tickets on the day?
If you’re looking to purchase tickets on the day we suggest you do so online or on the gate at The East Entrance from the point gates open.
Please be aware, ticket touts may be operating near the Racecourse and as we can’t confirm the validity of these tickets we strongly recommend you only purchase tickets from our authorised sellers within the Eastern Entrance.
I’d like to upgrade my group tickets, is that possible?
Yes, it I possible to upgrade your tickets both in advance and on the day.
Grandstand Enclosure tickets can be upgraded to Premier Enclosure tickets.
Grandstand Enclosure and Premier Enclosure tickets can both be upgraded to hospitality.
To do so in advance, please contact us via info@newburyracecourse.co.uk or 01635 40015.
To do so on the day, please head to our East Entrance for more information.
I can no longer attend, can I get a refund for my group tickets?
We’re sorry that you can no longer attend the raceday for which you booked tickets.
While we’re not able to provide a refund, we can exchange your ticket(s) for another raceday or credit them for future use, provided you notify us before the gates open on the day of the racing.
To arrange this, please contact our ticketing team via info@newburyracecourse.co.uk or call 01635 40015.
The raceday has been abandoned, can I get a refund for my group tickets?
Yes, refunds will be given for any abandoned racedays.
You’ll also have the option to exchange your tickets to another raceday and this might prove better value than an exchange.
If a raceday is abandoned all lead ticket bookers will receive an email with instructions on how to refund or exchange.
Are discounted tickets available for groups?
Yes, discounted tickets are available for groups of seven or more.
Groups of seven to 12 racegoers save 10%.
Groups of 13 to 29 racegoers save 15%.
Groups of 30 or more racegoers save 20%.
All of these savings are available on top of the discount for booking early – so the bigger group you bring and the earlier you book, the more you’ll save.
Discounted group tickets can be booked online – simply add the number of tickets you’d like to your basket and the discount will be automatically applied.
Newbury Racecourse is also part of Rewards4Racing which offers a further opportunity to save on tickets.
What is the difference between the Premier, Premier Plus and Grandstand Enclosure?
Racegoers at Newbury Racecourse can take their pick between two enclosures – Premier or Grandstand. Additionally, on select racedays, there is an upgraded experience available within the Premier Plus Enclosure, offering exclusive benefits to enhance your day at the races.
Newbury’s Premier Enclosure – which is open on all racedays – provides the best view of the racing action and grants ultimate access.
The Racecourse’s Grandstand Enclosure – which is open on weekend racedays and on selected Friday fixtures – offers the original raceday experience with tickets available for a lower price.
Premier Plus Enclosure – which is open for weekend racedays and the Friday of the Coral Gold Cup meeting in November – offers an exclusive, upgraded experience for those looking to make their race day even more special.
For full information, please click here.
Ticket Issues
I haven’t received my tickets, what should I do?
If you haven’t received your tickets, please check your junk folder or contact us via info@newburyracecourse.co.uk or 01635 019789 and we’ll be able to resend your tickets for you.
I’ve lost my tickets, what should I do?
If you can’t find your tickets in your email, please check your junk folder or contact us via info@newburyracecourse.co.uk or 01635 40015 and we’ll be able to resend your tickets for you.
If you still can’t find your tickets on the raceday itself (before you’ve entered the Racecourse) please head to the Eastern Entrance and provide our team with your booking reference.
I’d like to upgrade my tickets, is that possible?
Yes, it I possible to upgrade your tickets both in advance and on the day.
Grandstand Enclosure tickets can be upgraded to Premier Enclosure tickets.
Grandstand Enclosure and Premier Enclosure tickets can both be upgraded to hospitality.
To do so in advance, please contact us via info@newburyracecourse.co.uk or 01635 40015.
To do so on the day, please head to our East Entrance for more information.
I can no longer attend, can I get a refund for my tickets?
We’re sorry that you can no longer attend the raceday for which you booked tickets.
While we’re not able to provide a refund, we can exchange your ticket(s) for another raceday or credit them for future use, provided you notify us before the gates open on the day of the racing.
To arrange this, please contact our ticketing team via info@newburyracecourse.co.uk or call 01635 40015.
The raceday has been abandoned, can I get a refund for my tickets?
Yes, refunds will be given for any abandoned racedays.
You’ll also have the option to exchange your tickets to another raceday and this might prove better value than an exchange.
If a raceday is abandoned all lead ticket bookers will receive an email with instructions on how to refund or exchange.
