Accessibility
Newbury Racecourse, a welcoming environment for everyone.
A day at Newbury is something to look forward to; you’ll be able find everything you need to know to plan your visit right here.
From booking tickets, to getting here and getting around the Racecourse, read on to find out more about what’s to come.
If you have any questions or enquiries that haven’t been answered on this page please don’t hesitate to reach out to us via 01635 40015 and info@newburyracecourse.co.uk and we’ll be happy to help.
Accessibility Guide
Explore Newbury Racecourse’s accessibility statement in full, including all key raceday information.
Sensory Guide
Explore Newbury Racecourse’s sensory guide to understand what to expect – visually and verbally.
Invisible Accessibility Guide
Not all accessibility requirements are visible, read our invisible accessibility guide here.
How To Purchase Tickets
How To Purchase Tickets
Booking tickets in person – prior to an event
- Tickets for racing can be bought in person from the Owners’ Club Reception (follow signs for Car Park 2).
- Owners’ Club Reception is open daily Monday to Friday 9am-1pm and located at the Owners’ Club in Car Park 2.
- There is a level approach to the reception desk suitable for wheelchair users and the reception desk has a dropped counter.
- At the reception desk there is an induction loop. This facility can be used by switching a hearing aid to the ‘T’ switch. If a hearing-impaired person is unable to use the facility, we will gladly make alternative arrangements in an area where there is limited background noise.
Book tickets in person – day of the event
- Tickets for racing can be bought at the East Entrance on the day of racing
- East Entrance is open for tickets to be purchased from the time gates open on the raceday
- East Entrance and West Entrance are accessible for wheelchair users, and both have dropped counters. Our Entrance Teams are on hand to provide assistance when necessary and required.
- At the ticketing counters there are induction loops. This facility can be used by switching a hearing aid to the ‘T’ switch. If a hearing-impaired person is unable to use the facility, we will gladly make alternative arrangements in an area where there is limited background noise.
Collecting Tickets
Collecting Tickets
If you’re collecting your tickets on a raceday, these will be available to collect from East Gate from the time gates open.
The reprinting of misplaced tickets will also be available at the East Gate.
For those racegoers requiring ticket collection or ticketing reprinting services we ask that a booking reference number is at the ready to provide to staff.
Personal Assistants
Personal Assistants
Racegoers with accessibility requirements are welcome to attend with a personal assistant, for whom a ticket does not need to be purchased.
If a second personal assistant is required please contact the Racecourse to discuss how we may be able to help you.
Enclosure Information
Enclosure Information
Newbury Racecourse prides itself on creating a welcoming and comfortable environment for everyone.
Both our Grandstand and Premier Enclosures are accessible. All buildings and temporary structures have ramped, level access and/ or lifts to take people
to all floors, where necessary.
If you require specific enclosure information please read our accessibility guide which highlights accessibility areas in each of the enclosures.Â
Entering The Racecourse
Entering The Racecourse
There are four different entrances into the Racecourse. Please note on racedays if you have a Grandstand Enclosure ticket you are only able to enter via East (all racedays) and North (selected racedays).
North Entrance (Grandstand & Premier Enclosure)
- Please be aware that this entrance is only open for larger racedays and is only available for those racegoers who have purchased tickets in advcance. There is no facility at this entrance to purchase or collect tickets, and racegoers should be aware that whilst access is level it is across paving stones. If you have any queries, please contact us in advance by calling 01635 018872 or emailing info@newburyracecourse.co.uk.
East Entrance (Grandstand & Premier Enclosure)
Disabled Entrance (East)
- Available to all racegoers, this entrance has facilities to purchase and collect tickets. It also has a dropped counter and a hearing induction loop.
South Entrance (Premier Enclosure)
- South Entrance is available to Premier Enclosure racegoers. Although there is a dropped counter, the access is across the track and therefore not level or suitable for wheelchair users.
West Entrance (Premier Enclosure)
- West Entrance is available to Premier Enclosure racegoers who have purchased tickets in advance of the raceday. The access is level and suitable for wheelchair users, but there is no availability to purchase or collect tickets at this entrance.
Car
Car
Drop Off Point
We are able to arrange for racegoers to be dropped off close to the entrances by car or coach. Contact us before the raceday to identify the most appropriate drop off location.
Accessible Parking
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- Blue Badge holders are given forward parking in our car parks, free of charge. Car Park 2 accessible parking is available for Owners, Trainers, and the Media, and Car Park 4 accessible parking is available for all other racegoers. Forward parking is available in Car Park 1 and Car Park 5, although it should be noted that this parking is on grass with pathways on gravel or grass. These parking areas are subject to capacity on the day and operate on a first come, first served basis but can provide closer proximity to certain entrances.
- When arranging to drive to the Racecourse please contact us on 01635 018872 or info@newburyracecourse.co.uk to identify the most suitable car park.
- When approaching the Racecourse please follow roadside wayfinding signage which will direct you to the appropriate car park.
Train
Train
Unfortunately Newbury Racecourse train station is unmanned on most days, and does not have accessible facilities. You may be required to cross a pedestrian bridge to reach the Racecourse, and therefore if you require an accessible station it is advisable to travel on to Newbury Town train station and take a taxi to the Racecourse.
Plan Your VisitFirst Aid
First Aid
The First Aid Centre is located next to the East Entrance in the Grandstand Enclosure. If you require urgent first aid please contact your nearest steward.
Seating & Viewing
Seating & Viewing
All racegoers can sit anywhere within the public areas depending on the raceday they are attending and the type of ticket they have purchased.
If, for any reason, any racegoer with a learning disability or unseen impairment feel they have more specific seating requirements they should contact the Racecourse to discuss their needs in more detail. Every effort will be made to accommodate such requests, subject to availability.
We provide accessible viewing platforms for wheelchair users in the following areas.
Premier EnclosureÂ
- Berkshire Stand, 1st Floor Viewing Steps – 3 positions
- Winning Post Viewing Platform – 3 positions
Grandstand Enclosure
- Grandstand, 1st Floor (Top of Steps) – 10 spaces
If you require a designated seating area, then please speak to our Receptions Team/Stewards who will be able to assist.
Accessible Toilets
Accessible Toilets
All of our buildings have accessible toilets which can be accessed through using a Radar key. All radar keys fit these locks so racegoers are welcome to bring one they already own, although additional keys can be collected from Bar Managers, or from the Berkshire Stand Reception within the Premier Enclosure.
Lifts
Lifts
We have 10 passenger lifts on site available for public use which go to all levels within their respective buildings.
Active Listening Devices
Active Listening Devices
The Racecourse is equipped with induction loops at all entrances except North Entrance. Please look for the induction loop sign and switch the hearing aid to the T switch.
Assistance Dogs
Assistance Dogs
Registered assistance dogs are welcome at Newbury Racecourse. Grassed areas are available for dogs to relieve themselves adjacent to East Entrance and North Entrance.
Mobility Scooters
Mobility Scooters
Mobility scooters and powered wheelchairs are permitted, Newbury Racecourse ask all operators to be mindful of pedestrians when navigating around site.
We would love to hear what you thought about your time with us to help shape and inform future raceday experiences.
FAQs
Yes, the Racecourse is fully accessible.
The Racecourse offers accessible tickets to all of its racedays which entitle a complimentary ticket for a personal assistant.
Yes, accessible toilets are available in all of the Racecourse’s buildings and stands which can be accessed via a radar key.
These radar keys can be collected from the reception in Berkshire Stand or from any bar or restaurant while our accessible racegoers are welcome to use their own key.
Yes, Newbury Racecourse offers dedicated accessible parking.
All of our car parks have accessible parking spaces but we’d recommend racegoers requiring accessible parking head for Car Park 4 in the first instance.
Parking in Car Park 4 is on level tarmac with drop kerbs to the entry gates. Where parking may not be available in Car Park 4 we will endeavour to find the most suitable parking space, as close to the gates as possible.
Please note that Car Park 1, which is located in the Centre of the Course, is a grass parking surface.
Accessible tickets can be purchased online (please use the ‘Concession & Accessible’ tab on the raceday you’re looking to purchase tickets for.
Accessible tickets can also be purchased over the phone on 01635 40015 and on the gate on a raceday.
However, the earlier you book an accessible ticket the better deal you’ll get.
Unfortunately, Newbury Racecourse station does not have a lift, only a pedestrian bridge.
If you are travelling eastbound you’ll need to leave the platform at the Racecourse’s station and turn left on Hambridge Road and then pass over the small railway bridge.
If you are travelling westbound you will need to take a service which stops at the main Newbury station and from there either embark an eastbound train or take a taxi.
Improved accessibility access can be found at the main Newbury station, from which taxis are available to make the short journey to the Racecourse.
The Racecourse doesn’t currently have any changing places toilets on-site.
However if you require this facility please do let us know by calling in advance and we’ll do our best to help.
Yes, mobility scooters and powered chairs are permitted on-site.
The Racecourse is equipped with induction loops at all entrances and on the ground floor of both the Berkshire and Grandstand.
Upon request, the Racecourse will take steps to provide accessible information on USB flash drives and large print.
If you require a T loop service for a hospitality box or event please let us know.
Yes, accessible viewing platforms are available on the 1st floor of the Berkshire stand, the first floor of the Grandstand, and at the winning post.
Yes, and this can be viewed within the Accessibility section of About Newbury.
Yes, service animals are welcomed at the Racecourse.
Please contact us directly if you wish to bring a dog in training as this may not always be possible on our busier days.
As it stands, the Racecourse does not offer BSL interpreter services but the Racecourse will be happy to review this should there be increased demand from racegoers.
Yes, accessible tickets – which grant admission for an individual with accessibility requirements and a complimentary personal assistant ticket – are available for every raceday.
Yes, the Racecourse offers a dedicated viewing platform for those racegoers with accessible requirements.