Accessibility

Newbury Racecourse prides itself on creating a welcoming and comfortable environment for everyone.

Below is a summary of the Newbury Racecourse Accessibility Statement. A PDF of the full statement is available here:

DOWNLOAD FULL STATEMENT

This accessible statement can be provided in accessible formats upon request.

To download our Sensory Guide, which has been provided as part of the #GoRacingGreen initiative, supported by Unibet, click the button below.

DOWNLOAD SENSORY GUIDE

DOWNLOAD INVISIBLE ACCESSIBILITY GUIDE

Booking

Booking tickets in person – prior to an event

  • Tickets for racing can be bought in person from the Main Office Racecourse reception (follow signs for Car Park 2).
  • The box office is open daily Monday to Friday 9am until 1pm and located at the Owners’ Club in Car Park 2.
  • There is a level approach to the reception desk suitable for wheelchair users, and has a dropped counter.
  • At the reception desk there is an induction loop. This facility can be used by switching a hearing aid to the ‘T’ switch.  If a hearing impaired person is unable to use the facility we will gladly make alternative arrangements in an area where there is limited background noise.

Book tickets in person – day of the event

  • Tickets for racing can be bought at the Racecourse entrance box offices.
  • The entrance box offices are open from gates open up until the third race (except Party in the Paddock and Coral Gold Cup when they are open slightly earlier).
  • East Entrance and West Entrance are accessible for wheelchair users, and both have dropped counters. Our Entrance Teams are on hand to provide assistance when necessary and required.
  • At the ticketing counters there are induction loops. This facility can be used by switching a hearing aid to the ‘T’ switch.

Book tickets in person – day of the event

  • Tickets for racing can be bought at the Racecourse entrance box offices.
  • The entrance box offices are open from gates open up until the third race (except Party in the Paddock and Coral Gold Cup when they are open slightly earlier).
  • East Entrance and West Entrance are accessible for wheelchair users, and both have dropped counters. Our Entrance Teams are on hand to provide assistance when necessary and required.
  • At the ticketing counters there are induction loops. This facility can be used by switching a hearing aid to the ‘T’ switch.  If a hearing impaired person is unable to use the facility we will gladly make alternative arrangements in an area where there is limited background noise.

Personal Assistants

We welcome customers who have a personal assistant to the Racecourse. Our policy is for the first personal assistant to attend free to any paid Newbury Racecourse event.  If a second personal assistant is required please contact the Racecourse to discuss how we may be able to help you.

Queuing

If you are unable to stand for long periods of time in a queue please speak with the Newbury Racecourse Customer Team at any of the entrances who will either arrange a seat, and/ or provide priority entry where possible.

Ambulant customers

There is ample seating across the course, both with and without armrests; please contact the Racecourse to discuss your requirements in more detail. Every effort will be made to accommodate requests, subject to availability.

Deaf or Hard of Hearing Customers

  • The Racecourse is equipped with induction loops at all entrances except North Entrance. Please look for the induction loop sign and switch the hearing aid to the T switch.
  • Upon request the Racecourse will take steps to provide accessible information on USB Flash Drives and large print.
  • Our website is fully accessible for supporters with impaired vision who use text based browsers (with exception of video content).

Customers with a Learning Disability or Unseen Impairment

If the Racecourse can provide further assistance to customers with Unseen Impairments (including but not limited to unseen physical disabilities, learning disabilities, dementia, and autism) please contact the Racecourse in advance of your visit to discuss how we may be able to assist you in your day. Every effort will be made to accommodate such requests, subject to availability.

Temporary Mobility Restrictions

Customers suffering from temporary mobility restrictions (e.g. broken leg) which may affect their access to the Racecourse and/ or seating areas, should contact the Racecourse to discuss your requirements in advance of your visit. Every effort will be made to accommodate such requests, subject to availability.

Getting to Newbury Racecourse

Newbury Racecourse is a large site.  You may need to cover a fair distance from car parks to buildings and enclosures.  Contact us before your visit to discuss any additional requirements you may have.

Car

  • Drop Off Point

We are able to arrange for customers to be dropped off close to the entrances by car or coach.  Contact us before your event to identify the appropriate drop off location.

  • Accessible Parking
    • Blue Badge holders are given forward parking in the car parks, free of charge. Car Park 2 accessible parking is available for Owners, Trainers, and the Media, and Car Park 4 accessible parking is available for general public. Forward parking is available in Car Park 1 and Car Park 5, although it should be noted that this parking is on grass with pathways on gravel or grass. These parking areas are subject to capacity on the day and operate on a first come, first served basis and can provide closer proximity to entrances.
    • When arranging to drive to the racecourse please contact us on 01635 018872 or [email protected]before an event to identify the most suitable car park.
    • When approaching the site please follow roadside wayfinding signage which will direct you to the appropriate car park.

Train

  • Unfortunately Newbury Racecourse train station is unmanned on most days, and does not have accessible facilities. You may be required to cross a pedestrian bridge to reach the Racecourse, and therefore if you require an accessible station it is advisable to travel on to Newbury Town train station and take a taxi to the Racecourse.

Taxi Drop Off & Collect

  • Taxi drop off on racedays is directly adjacent to East Entrance, from which you can access all enclosures.
    • On non-racedays taxis are able to enter the main site and drop customers off adjacent to building entrances. Contact us before your event to identify the appropriate drop off location.

Entry to the Racecourse

Entrances

There are four different entrances into the site.  Please note on racedays if you have a Grandstand Enclosure ticket you are restricted to those entrances leading into this enclosure.

North Entrance (Grandstand & Premier Enclosure)

  • Please be aware that this entrance is only open for larger events and is available for pre-bought ticket holders only. There is no facility at this entrance to purchase or collect tickets, and racegoers should be aware that whilst access is level it is across paving stones. If in doubt please contact us in advance by calling 01635 018872 or emailing [email protected].

East Entrance (Grandstand & Premier Enclosure)

Disabled Entrance (East)

  • Available to all racegoers, this entrance has facilities to purchase and collect tickets. It also has a dropped counter and a Hearing Induction Loop.

South Entrance (Premier Enclosure)

  • South Entrance is available to Premier Enclosure customers. Although there is a dropped counter, the access is across the track and therefore not level or suitable for wheelchair users.

West Entrance (Premier Enclosure)

  • West Entrance is available to Premier Enclosure customers with pre-bought tickets only. The access is level and suitable for wheelchair users, but there is no availability to purchase or collect tickets at this entrance.

Venue Information

Getting around

  • Wheelchair access
    • All buildings and temporary structures have ramped, level access and/ or lifts to take people to all floors, where necessary.
  • Mobility scooters and powered wheelchairs
    • Mobility scooters and powered wheelchairs are permitted, Newbury Racecourse ask all operators to be mindful of pedestrians when navigating around site.
  • Pushchairs and buggies
    • We welcome pushchairs and buggies to the racecourse.
  • Personal Assistants
    • Accessible tickets permit one personal assistant free of charge. If you require a second personal assistant, please contact the Racecourse in advance of your visit.
  • Special arrangements

Hospitality Boxes & Restaurants

  • All hospitality packages are able to accommodate those with additional requirements. It is advisable to speak to a Newbury Racecourse Hospitality Sales representative so that they may advise on any specific limitations or available adaptations.
  • Parade Ring and Pre Parade Ring
    • There is access to the Parade Ring from both the Premier and Grandstand Enclosures.
    • There is hard standing level access to all sides and viewing areas.
    • There is a raised area to the East of the Parade Ring (at the opposite end to the Owners Club) to allow for easier viewing, although there are many raised areas adjacent to the Berkshire Stand in both Premier and Grandstand enclosures.

Assistance dogs

  • Registered assistance dogs are welcome at Newbury Racecourse. Grassed areas are available for dogs to relieve themselves adjacent to East Entrance and North Entrance.

Toilets

  • All of our buildings have accessible toilets which can be accessed through using a Radar key. All radar keys fit these locks so racegoers are welcome to bring one they already own, although additional keys can be collected from Bar Managers, or from the Berkshire Stand Reception within the Premier Enclosure.

Assistive Listening Devices (ALDs)

  • Hearing Loop systems are located at all entrances.

Further Information

If you have any further questions or would like to provide feedback on our services please call on 01635 40015 or email us at [email protected] 

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