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Below is a summary of the Newbury Racecourse Accesibility Statement. A PDF of the full statement is available here:

DOWNLOAD FULL STATEMENT

This accessible statement can be provided in accessible formats upon request.

Booking

Booking tickets in person – prior to an event

  • Tickets for racing can be bought in person from the Main Office Racecourse reception (follow signs for Racecourse and Deliveries).
  • The box office is open daily Monday to Friday 9am until 5.30pm and located at the Main Office Reception.
  • There is a level approach to the reception desk and is accessible for wheelchair users.
  • At the reception desk there is an induction loop. This facility can be used by switching a hearing aid to the ‘T’ switch.  If a hearing impaired person is unable to use the facility we would gladly service a person in an alternative area where there is limited background noise.

Book tickets in person – day of the event

  • Tickets for racing can be bought at the Racecourse entrance box offices.
  • The entrance box offices are open from gates open up until the third race (except Party in the Paddock and Hennessy Gold Cup).
  • All entrances are accessible for wheelchair users, although not all counters are lowered. However our Entrance Teams are on hand to provide assistance when necessary and required.
  • At the ticketing counters there are induction loops. This facility can be used by switching a hearing aid to the ‘T’ switch.  If a hearing impaired person is unable to use the facility we would gladly service a person in an alternative area where there is limited background noise.

Tickets for racing can be bought in the accessible booking line

Carers

We welcome customers who have a personal assistant or carer to the Racecourse. Our policy is for the first personal assistant or carer to attend free to any paid Newbury Racecourse event.  If a second carer is required they will be expected to pay full price.

Queuing

If you are unable to stand for long periods of time in a queue please speak with a Newbury Racecourse Customer Team at any of the entrances who will either arrange a seat, and/ or provide priority entry where possible.

Ambulant customers

Seating for ambulant customers, with armrests is limited; please contact the racecourse to discuss your requirements in more detail.  Every effort will be made to accommodate such requests, subject to availability.

Deaf or Hard of Hearing Customers

  • The Racecourse is equipped with induction loops at all entrances and enclosure Reception points (Berkshire & Grandstand ground floor). Please look for the induction loop sign and switch the hearing aid to the T switch.
  • Upon request the Racecourse will take steps to provide accessible information on USB Flash Drives and large print.
  • Our website is fully accessible for supporters with impaired vision who use text based browsers (with exception of video content).

Customers with a Learning Disability or Unseen Impairment

All customers can sit anywhere within the public enclosures/ restaurants/ buildings/ external areas, depending on the event they are attending and the type of ticket they have purchased.  If, for any reason, any customer with learning disability or unseen impairment feel they have more specific seating requirements they should contact the Racecourse to discuss their needs in more detail.  Every effort will be made to accommodate such requests, subject to availability.

Temporary Mobility Restrictions

Customers suffering from temporary mobility restrictions (e.g. broken leg) which may affect their access to the Racecourse and/ or seating areas, should contact the Racecourse to arrange alternative seating (subject to availability).

Getting to Newbury Racecourse

Newbury Racecourse is a large site.  You may need to cover a fair distance from car parks to buildings and enclosures.  Contact us before your event if you need help.

Car

  • Drop Off Point

We are able to arrange for customers to be dropped off close to the entrances by car or coach.  Contact us before your event to identify the appropriate drop off location.

  • Accessible Parking
    • Blue Badge holders are given forward parking in the car parks, free of charge. These parking areas are subject to capacity on the day and operate on a first come, first served basis and can provide closer proximity to entrances.
    • When arranging to drive to the racecourse please contact us on 01635 40015 or info@newburyracecourse.co.uk before an event to identify the most suitable car park.
    • When approaching the site please follow roadside wayfinding signage which will direct you to the appropriate car park.

Train

  • Newbury Racecourse train station does not have a lift, only a pedestrian bridge.
    • If you are travelling eastbound you will leave the platform and turn left on Hambridge Road, taking the next left over the small railway bridge and left again on to the pavement which will bring you to one of our entrances.
    • If you are travelling westbound you will need to go to Newbury Train Station and either get an eastbound train or take a taxi to the racecourse.
  • Improved access can be found at the main Newbury Train Station, where taxis are available.

Taxi Drop Off & Collect

  • Taxi drop off on racedays is directly adjacent to the main entrance (Grandstand enclosure) where you can access all enclosures.
    • On non-racedays taxis are able to enter the main site and drop customers off adjacent to building entrances. Contact us before your event to identify the appropriate drop off location.

Entry to the Racecourse

Entrances

There are five different entrances into the site.  Please note on racedays if you have a Grandstand Enclosure ticket you are restricted to those entrances leading into this enclosure.

North Entrance (Grandstand & Premier Enclosure)

East Entrance (Grandstand & Premier Enclosure)

Disabled Entrance (East)

  • This is an open air gated entrance which is naturally ramped.
  • It is located in the disabled car park at the east end of the site.
  • This is for customers who have pre purchased tickets, badge holders only and Bookmakers.

South Entrance (Premier Enclosure)

West Entrance (Premier Enclosure)

 

Venue Information

Getting around

  • Wheelchair access
    • All buildings and temporary structures have ramped, level access and/ or lifts to take people to all floors, where necessary.
  • Mobility scooters and Power Chairs
    • We welcome mobility scooters and power chairs to the racecourse. We ask all operators to be mindful of pedestrians when navigating around site.
  • Pushchairs and buggies
    • We welcome pushchairs and buggies to the racecourse.
  • Personal Assistants
    • Personal Assistants can get one free ticket
  • Special arrangements

 

Hospitality Boxes & Restaurants

  • Disabled people are able to enjoy racing at Newbury Racecourse, choosing any hospitality package to suit their needs. It is advised that they speak to a Hospitality Sales Representative to ensure the best package is offered and that the chosen package has access suitable for a wheelchair or motorised scooter where applicable.
  • Parade Ring and Pre Parade Ring
    • There is access to the Parade Ring from both the Premier and Grandstand Enclosure.
    • There is hard standing or grassed level access to all sides and viewing areas.
    • There are no raised platforms/ ramps for chairs and the surrounding solid fence is 1.2 meters high.
  • Saddling Boxes
    • There is access to the Saddling Boxes from both the Premier and Grandstand Enclosure.
    • There is hard standing level access to all boxes.

Assistance dogs

  • You can bring a Guide or Assistance dog with you without charge. Newbury Racecourse welcomes all Guide and Assistance dogs.

Toilets

  • All of our buildings have disabled toilets which can be accessed through using a Radar key. These keys can be collected from key locations.

Assistive Listening Devices (ALDs)

  • Assistance Listening Devices are available for people with or without a hearing aid. The ALDs work with digital hearing aids and hearing aids that have T-position settings.
  • Raceday – are T Loop systems are located at all entrances and information points (Berkshire and Grandstand ground floor).
  • If you require a T Loop service for your hospitality box or event then please speak with our Hospitality and Event Teams to discuss your requirements.

Further Information

If you have any further questions or would like to provide feedback on our services please call on 01635 40015 or email us at info@newburyracecourse.co.uk

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