Operations Manager

Newbury Racecourse is an award winning sporting venue with a multi-functional site playing host to c. 30 racedays per year plus a wide range of other exciting events including concerts, weddings and exhibitions. In 2019 we will deliver over 200 event days, this includes a raceday concert from Madness, Dubai Duty Free International and Ladbrokes Winter Carnival.

We now seek an appropriately experienced individual to take up the role of Operations Manager, to support the Head of Operations in the planning, co-ordination and implementation of all racedays and other events, ensuring excellent and consistent standards of customer safety and care. In partnership with this, the successful candidate will assist in delivering a first-class venue and customer experience, underpinned by robust and compliant business systems and infrastructure, with a focus on delivering exceptional, but cost effective, customer service.The successful candidate in this role will;

  • Take ownership of Event Day Operations, including;
    o Strategic event coordination to ensure the delivery of a safe and top class event
    o Traffic Management
    o Contractor Management
    o Raceday staff management
    o Lead on customer service strategy
    o Health and Safety – acting as Safety Officer when required with overall responsibility for
    raceday crowd safety, response services and compliance
  •  Assist in the proactive and reactive maintenance of all built structures on site to ensure the
    highest standards in overall presentation
  • Support the Head of Operations in ensuring Health and Safety Management is central to all
    activities at the racecourse
  • Support and assist with any relevant major operational projects
  • You will be able to demonstrate:
    • Sound academic record, educated to degree level (or equivalent)
    • Significant depth of experience and demonstrable success in event planning and delivery
    • Previous experience in facility management
    • Detailed understanding of Health and Safety management supported by appropriate
    qualifications
    • Outstanding customer service and communication skills, natural ability to engage with and
    manage key stakeholders (both internal and external)
    • Excellent project management with advance planning, and effective management of
    departmental budget
    • Excellent IT and organisational skills
    • Dynamism and presence, ability to act as an ambassador for the course
    • An interest in (or prior experience within) the sports, hospitality or leisure industries would be
    an advantage

 

To apply please email your CV and covering letter including current remuneration details to Hugh Nickerson at Conundrum Consulting Ltd at apply@conundrum.co.uk

Quoting reference number JID1068 in the email subject line.

All direct and third party responses will be forwarded to Conundrum.

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