Newbury Racecourse is an award-winning sporting venue with a multi-functional site playing host
to c. 30 racedays per year plus a wide range of other exciting non-racing events, including
concerts, weddings, conferences and exhibitions.

We have an opportunity for an appropriately experienced individual to take up the role of Head of
Operations. This is a pivotal appointment for a qualified and talented professional to join our
leadership team and play a key role in the success of the racecourse, taking responsibility for built
structures and facilities as well as the operational planning, co-ordination and implementation of
racedays and other events.

Reporting into the Chief Executive, the successful candidate will ensure delivery of a first class
venue and customer experience, underpinned by robust and compliant business systems and
infrastructure.

The role will encompass full control of:
• Event day operations, including:
o Strategic event coordination to ensure the delivery of a safe, first-class event
o Line management of the Operations Manager and the security team
o Traffic Management
o Contractor Management
o Raceday staff management
o Lead on customer service strategy
o Health and Safety – acting as Safety Officer when required with overall
responsibility for raceday crowd safety, response services and compliance
• Built structures on site, specifically:
o Budget – delivering value for money through robust management of the supply
chain, with proactive forecasting and monitoring of all budget lines for built
structures
o Line management of our Maintenance Manager and team, for proactive and
reactive maintenance, small works and refurbishment
o Contractor management
o Venue presentation
o Utilities and waste management
o Governance, compliance and insurance responsibilities
o Operational planning

You will need:
• Significant depth of experience and demonstrable success in operational planning and
facility management
• A successful track record of events delivery within a comparable venue, with detailed
knowledge of crowd dynamics
• Detailed understanding of Health and Safety management supported by appropriate
qualifications
• Outstanding communications skills, natural ability to engage with and manage senior
stakeholders (both internal and external)
• Dynamism and presence, ability to act as an ambassador for the racecourse

In return we offer a competitive salary and attractive benefits scheme including;
• 25 days holiday per year + Bank Holidays + days in lieu for weekend racedays worked
• Free annual membership to the Racecourse for yourself +1
• Reduced rate tickets for friends and family
• Reduced rate childcare at the Rocking Horse Nursery on-site
• Contributory pension scheme matched up to 5%
• Private healthcare
• Life assurance
• Discounted Health Club membership
• Opportunities for training and career growth

To apply please email your CV and covering letter including current remuneration details to Hugh
Nickerson at Conundrum [email protected]

Newbury Racecourse PLC is an equal opportunities employer. Conundrum Consulting Ltd. is an
HR Consultancy and Executive Search & Selection business. All direct and third party responses
will be forwarded to Conundrum.