IT Systems Technician

An opportunity has now arisen for an IT Systems Technician to join our team. Reporting into the Business Systems Manager, you will help ensure the provision of a highly efficient and reliable IT network service for all staff and visitors to Newbury Racecourse

This is a varied role and duties will include:

  • The creation, maintenance and upkeep of broadcasting SSID’s.
  • The configuration of network clients, including the allocation of the necessary software.
  • Installing and testing peripherals.
  • Maintaining user accounts and permissions.
  • Installing and maintaining standard network cabling.
  • Monitoring and reporting the network health status; then resolving issues if required.
  • Following extended maintenance procedures according to a defined schedule.
  • Recording, retrieving and maintaining information in the asset management database.
  • Performing diagnostics and recovery routines on infrastructure and end user equipment.
  • Supporting the implementation of any new solutions or technologies.
  • Assisting with the management of the IT Service Helpdesk.
  • Performing PC hardware repairs and upgrades.
  • Diagnosing and resolving PC, printer, peripheral and software faults.
  • Providing Audio/Visual support to staff and clients.
  • Adhering to the ICT Acceptable Use Policy and giving guidance to others.
  • Performing IT support on Newbury Race Event Days and for Conference and Hospitality events
  • Establishing constructive relationships and communicating with other agencies/professionals, in liaison with the Business Systems Manager, to deliver the aims of the Racecourse business.
  •  Documenting and distributing support material for staff and customers, including help sheets.
  •  Training new and current users on software and equipment.